Store Policies

What we do with your information:
 Bigskybirdcages will not rent, sell, or share any of your personal information that you provide us through our website, e-mail, or postal mail.  We will only use your information to send updates about your order.  We purge all credit card information after one month in order to provide an extra level of security to our customers.   

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.

 You can shop at www.Bigskybirdcages.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

 The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard

 www.Bigskybirdcages.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped UPS,FedEx, and USPS, using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Shipping Costs:

Shipping Options:
We currently offer Standard shipping, which will be sent out either UPS. FedEx or USPS and may take up to 6 business days after shipping in order for you to receive the package.  We do not accept PO Box addresses. P.O. Boxes will not be accepted by our system nor will UPS or FedEx deliver to them.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  In this case, please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible. 

Undeliverable or Refused Shipments:

Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete.  In this case, the customer will be responsible for all shipping charges.  If the customer chooses not to have the item reshipped, they will be subject to a 20% restocking fee and 15% credit card charge before they are credited back for the items.  Once the order is shipped, it may not be refused due to delays in shipping or order processing.

 Defective Items:
Please look over the warranty on the products that you purchase from us.  You will want to contact the manufacturer first.  Most manufacturers prefer to deal with customers directly when there are defective items.  This allows them to inspect the product and take proper action.  If you are having trouble with a product, their trained staff may also be able to help you with the product without having to send it back to them. 

Return Merchandise Policy.

Bigskybirdcages offers a 30-day money back guarantee on all products. You will receive instructions on how to properly return you order if you are unsatisfied in any way with your order. A 20% restocking fee and 6% restocking fee to cover credit card processing fee will be applied to all returns. If you make a purchase and decide you no longer want the item before it has been shipped out, there will be a 6% restocking fee to cover credit card processing fee. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@Bigskybirdcages.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

**Note – All returns for non-defective items will be charged a 20% restocking fee

• All products must be in their original packaging material.
• All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
• Returns must be requested within the first 30 days after the date of purchase.

 Shipping instructions:

Ship back any returns with plenty of packaging material to prevent damage during shipping. You may want to make sure that the package is insured as we will not be responsible for any packages that are damaged in transit. Please make sure to write your RMA number clearly on the outside of the box your order is return.

Delivery problems:
In rare instances there may be a problem with delivery. Most of the time this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation.

Other Considerations
We try our best to provide you with as much information about our products as possible. However, you should be aware that the pictures shown may not be exact. Prices, products, availability and offers are subject to change without notice. Bigskybirdcages  are not responsible for graphical display or typographical errors.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.